REFUND & CANCELLATION POLICY
Updated at May 31st, 2023
Definitions and Key Terms
For the purpose of this Refund & Cancellation Policy, we define the following terms:
- Host: Refers to Mega Style Apartments, the provider of all accommodations listed on the website.
- Guest: Refers to the individual who books an accommodation through Mega Style Apartments.
- Short-stay: Any stay that is less than 28 days.
- Long-stay: Any stay that is 28 days or more.
- Non-refundable Booking: A booking that cannot be cancelled or refunded.
- Refundable Booking: A booking that can be cancelled and refunded under certain conditions.
Refund & Cancellation Policy
At Mega Style Apartments, we understand that travel plans can change. However, we also need to ensure the smooth operation of our accommodations. Therefore, we have established the following refund and cancellation policy:
Non-refundable Bookings: These bookings cannot be cancelled or refunded. Once a booking is confirmed, the guest will be charged the full amount, regardless of whether they stay at the accommodation.
Refundable Bookings: These bookings can be cancelled under the following conditions:
a. Short-stay Bookings: If a guest cancels more than 7 days before check-in, they will receive a full refund. If they cancel between 7 days and 48 hours before check-in, they will receive a 50% refund. If they cancel less than 48 hours before check-in, no refund will be provided.
b. Long-stay Bookings: If a guest cancels more than 14 days before check-in, they will receive a full refund. If they cancel between 14 days and 48 hours before check-in, they will receive a 50% refund. If they cancel less than 48 hours before check-in, no refund will be provided.
c. Last-minute Bookings: For bookings made less than 48 hours before check-in, no refund will be provided if the guest cancels.
Peak Seasons, Holidays, and Special Events: For bookings during these periods, guests must cancel at least 30 days before check-in to receive a full refund. If they cancel less than 30 days before check-in, no refund will be provided.
Processing of Refunds: Refunds will be processed within 14 business days from the date of cancellation. The refund will be credited to the original payment method used by the guest.
Exceptions: In exceptional circumstances, such as a listing being significantly different from what was advertised, Mega Style Apartments will work with the guest to find a suitable solution, which may include a full refund.
By making a booking through Mega Style Apartments, guests agree to this Refund & Cancellation Policy.
Changes to Our Refund & Cancellation Policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice.
Your Consent
By making a booking through Mega Style Apartments, guests agree to this Refund & Cancellation Policy.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If you have any questions or concerns about our Refund & Cancellation Policy, please contact us:
• Via Phone Number: (03) 8376 2663
• Via this Link: https://www.megastyleapartments.com.au/contact/